We pride ourselves on being completely transparent and honest, however our T’s & C’s exist for your piece of mind.
This document sets out the basis on which we will provide the services to you, your obligations to us and the facts on which we both rely upon to enter into this agreement.
By applying for a loan through us you agree that you have read and agree to be bound by the terms and conditions listed below.
Online Personal Loans acts as finance brokers on behalf of lenders, predominantly for home loans, commercial loans, debt consolidation, personal loans, business loans, short term loan, secured loan, unsecured loans, refinance or second mortgage products. Online Personal Loans will provide you with information regarding the type and availability of credit contracts, finance products and loans.
Online Personal Loans also assists you in the application for finance by arranging offers to be made to you by lenders.
Online Personal Loans does not advise you on the legal or financial implications of entering into credit arrangements or particular finance products.
Online Personal Loans have entered into arrangements with the lenders which allow us to obtain credit for you from these lenders subject to you meeting the lenders credit criteria. The lenders with which we have arrangements do not necessarily represent all the lenders who offer credit of the nature that you seek.
Online Personal Loans can consider entering into agreements with lenders that are not part of our standard panel providing they deal with brokers and consent to our accreditation.
No fees are payable by you to Online Personal Loans for most loan types. Online Personal Loans are paid by the lender for doing the work that would otherwise be completed by a mobile lender or bank manager.
For some types of loans such as commercial loans, short term loans or loans where we will not earn industry standard commissions or have our commissions not paid by the lender then we may charge you a brokerage fee.
In all cases, any fees charged by Online Personal Loans will be disclosed to you up front.
Please address all feedback via the form below…
We are always trying to improve our service and product offerings. If you have feedback, positive or negative we want to hear from you. Please email us or leave a Trustpilot review.
You can also write to us:
Compliments and Complaints Officer
Online Personal Loans
2/608 Liverpool Rd, Strathfield South NSW 2136
In the event that a complaint you lodge with us is unable to be resolved, you may refer your complaint to the Australian Financial Complaints Authority, who are our appointed External Dispute Resolution scheme.
You may contact them only after you have been unsuccessful in coming to an agreement to us regarding your complaint. Their contact details are:
Australian Financial Complaints Authority (AFCA)
GPO Box 3
Melbourne, VIC 3001
Tel: 1300 56 55 62
Fax: (03) 9613 6399
One of Online Personal Loans specialist loan officers will record the complaint on our register, investigate the complaint by discussing the matter with our staff, and then call the customer to further clarify their complaint.
Once sufficient information has been gathered, a decision is made on what action to take and, if necessary, compensation may be paid to the customer.
Once action has been taken, our Broker Team Managers will analyse the cause of the complaint and discuss any required changes to our systems / procedures with the Director and/or Operations Manager.
The register is then updated with the outcome and the complaint file is closed.
We may receive an upfront commission of between 0% and 2.25% of the amount borrowed by you and ongoing commissions of between 0% and 0.55% of the balance owing by you from time to time.
We may pay a referral fee to the person or company that referred you to us, if applicable. These percentages include GST.
Online Personal Loans is collecting personal information about you to provide you with our brokering services. The information is required to allow us to assist you in preparing the loan application and locating an appropriate lender.
If the information is not provided Online Personal Loans may not be able to find an appropriate loan for you.
Online Personal Loans may use your information to provide you with offers or information of other goods or services we may be able to provide you with, unless you tell us not to use your personal information for this purpose in writing.
Online Personal Loans may disclose your information to other organisation’s to fulfil the purposes identified (or purposes related to those purposes) in this agreement. The types of organisations we may disclose your information to include:
Unless you tell us otherwise, Online Personal Loans may disclose your information to any person who is acting on your behalf, with your legal authority or who is purporting to act with your legal authority.
In addition, Online Personal Loans may disclose your personal information to any other organisation that you may wish to or have acquired, an interest in your loan or in our business.
Online Personal Loans may also contact various organisations that have information about you and your associated companies so as to obtain the information we need to provide our services.
The types of organisations Online Personal Loans may collect your information from include:
You authorise these organisations to release to us any information Online Personal Loans may request. You appoint Online Personal Loans as your agent in obtaining a copy of your consumer & commercial credit information for both yourself as individuals and any companies, trusts, trading names, registered names or related entities of which you are either an owner, trustee or director. This authority only applies to enquiries made by Online Personal Loans in connection with your application, or proposed application, for credit or you have sought advice relating to your existing credit.
This authority only applies to enquiries made by Online Personal Loans in connection with your application or proposed application for credit, or you have sought advice relating to your existing credit.
You can gain access to the information we hold about you by contacting Online Personal Loans at the above-mentioned address.
Online Personal Loans will hold the information securely and may destroy our records in accordance with established industry document retention practices or as permitted by law.
You agree that we may collect and use your personal information as specified above.
By accessing Online Personal Loans website you agree to be bound by these terms. If you do not agree, then you must not access our site.
Online Personal Loans accepts no liability and takes no responsibility for any person or organisation that has relied on the information on this website.
Online Personal Loans make no guarantees that you are eligible for a mortgage, we must submit an application to a lender to confirm your eligibility.
Even then a lender can decline a loan that has been pre-approved and can withdraw an unconditional approval that has been issued, so there is always an element of risk to any loan application.
Comparison rates are based on a secured loan of $150,000 over a term of 25 years.
WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.
Accuracy of our information
We regularly update the information on this website and try to keep it up to date with policy, product, template and pricing changes.
Online Personal Loans gives no assurance or warranty that the information is current and take no responsibility for any loss or inconvenience caused by a person or organisation relying on this information.
Copyright for this website rests with Online Personal Loans unless otherwise stated.
You may republish or quote from our content if you credit the source with a clearly visible link to the page that you have taken this information from.
Online Personal Loans reserves the right to request that you remove content of ours that you have republished or rewritten.
We regularly write guest articles for other websites, if you would like our assistance then please call our office and ask to speak to the marketing department.
The information on our website should not be considered legal or financial advice. Please consult with a professional such as an accountant or lawyer for specific advice for your situation.
Visitors agree to use our website for lawful purposes and are prohibited from posting any harassing, defamatory, obscene, harmful or unlawful material.
These terms and conditions will be constructed according to and are governed by the laws of New South Wales Australia.
Our financial calculators use some of the same methods of calculation that are used by some of Australia’s major lenders.
We update the calculators regularly and do our best to ensure their accuracy to reflect current the policies, products and pricing of our lenders.
However, a mortgage application is complicated and the results of our calculators are only as accurate as the data entered by you. There are often grey areas that must be assessed by a lender before we can confirm that you are eligible for a loan, the interest rate or the fees that you will pay.
We give no assurance or warranty that the results of our calculators are current and take no responsibility for any loss or inconvenience caused by someone relying on the information or results provided. Lenders may change policies without notifying us or our calculators may contain errors.
No calculator on our website is an approval or indication that you can obtain a home loan approval. All applications are subject to the lender’s approval criteria.
The interest rate for your loan is set by the lender, not by Online Personal Loans. Due to the large number of lenders and loan products that we offer it is not possible for us to list every interest rate on our website.
Please call us on 1300 138 188 and we can provide you with an interest rate quote for your situation.
Each lender has its own policies and procedures applicable for customers that are unable to make their repayments. However, as a general rule they will follow the below principles:
This is as a guide only. We are not involved in the collection of debt, this is the responsibility of the lender. Each lender has its own policies and procedures.
If you have chosen a fixed rate home loan, then when the fixed-rate period expires you have a choice of refixing your loan or switching to a variable interest rate.
If you take no action, then most lenders will automatically switch you to the standard variable interest rate.
As an existing client of ours, you can call us to discuss your fixed or variable rate options at this time.
Please be advised that each lender has its own fixed rate renewal policy and you should refer to your bank for the specific policy for your circumstances.